Global Help System
An old online help system with a 2.6-million-word count, translated into 6 languages, was completely unstructured and the team
portfolio
Multi-Channel Publishing
I wrote paper-based and online help system for a call center with 400% turnover for a completely new system.
Content
Technical Writing
I earned a BA in Professional and Technical writing from the University of Arkansas at Little Rock and haven'
Content Assessments
Written after content and asset audits, content assessments are critical matters of record. I use content assessments as a content-strategy
IA and Devops
A nation-wide mobile carrier needed a system to create and archive a point-of-sale (POS) summary that is printed when customers
Digital Transformation
Digital transformation means many things to many people. My involvement has been at the enterprise content level. I have several
Style Guides
I’ve written more style guides than I can keep track. Here is an example of a more recent style
Compliance
I’ve developed compliance documentation for: Sarbanes Oxley (SOX), FDIC, PCI, FCC, and HIPAA. I’ve also developed procedures for
IA: National Car Dealership Training Organization
A small, family-run business began by making kits for car dealers. These kits were used to retrofit garage bays in
Brand Building
I was previously co-chair and co-founder of the Big Design Conference, an annual UX conference. I initially helped curate content
